Delete Your Account

You can request deletion of your account at any time using either method below:

• Email us: send a message to myclubteams@outlook.com from the email address linked to your account, with the subject "Account deletion request". Include your account email and club name so we can verify you are the account owner.
• In the app: if you are signed in, open your club dashboard and use the "Delete my account" link in the footer, which opens a pre-filled request to our support team.

We verify every request to protect your account, and we will confirm by email once your account has been deleted. We aim to complete verified deletion requests within 30 days.

When your deletion request is completed, we permanently delete the following from our live systems:

• Your admin account details (name, email address and hashed password).
• Your club and its branding (logo, name, colours and settings).
• All players, guests and their contact details entered under your club.
• All fixtures, sessions, availability responses and generated team sets.
• All match results, statistics, league tables and player-of-the-match records.
• Your club's public access code and any public season/availability links.

Because each club's data is fully isolated, deleting your account removes your club's entire private space. This action is permanent and cannot be undone.

We do not sell your data. After deletion, we retain only the limited information we are legally required to keep, or that is held by our payment provider:

• Billing and transaction records: where you made a subscription payment, records of that transaction (such as invoice, amount, date and a payment reference) are retained to meet tax and accounting obligations, typically for up to 7 years. We do not store your full card details — card data is held by our payment processor, Stripe.
• Limited security/audit logs: minimal technical logs may persist for a short period (normally up to 90 days) for fraud prevention and security, after which they are automatically purged.
• Backups: residual copies may remain in encrypted backups for a short period and are overwritten on our normal backup rotation (normally within 30 days).

Retained records are kept only for the purposes above and are not used for any other reason.

Players who confirm availability via a club access code or link do not hold their own account. Your details are managed by your club's organiser. To have your player record removed, please contact your club organiser, or email us at myclubteams@outlook.com and we will work with your club to remove it.

For any questions about account deletion or your data, contact us at myclubteams@outlook.com. You can also read our Privacy Policy.